Do you know how well your employees serve your customers? Do they follow company standards? If you are experiencing a decline in demand or profitability, the reason may lie in service quality or insufficient employee competence.
Zerkalo Analytics Group offers a professional and independent assessment of your employees’ performance. We analyze the efficiency of frontline staff, mid-level managers, and specific company departments to help you make informed decisions.
Mystery Shopping – evaluating employee interactions with customers by simulating real-life situations.
Observation and Behavioral Analysis – studying employee behavior in the workplace.
KPI Evaluation – analyzing key performance indicators.
Each assessment program is tailored individually, considering your business’s goals and unique characteristics.
A clear understanding of how customers perceive your company and service.
Identification of key issues, such as a lack of employee competence or motivation.
Insight into hidden fears and barriers that may impact employee performance (e.g., lack of confidence in the product).
Determination of training needs, incentive programs, or necessary management adjustments.
Practical tools to improve team efficiency.
By the end of the evaluation, you will receive:
✔ A detailed analytical report on the current state of service quality.
✔ Practical recommendations for improving employee performance.
✔ Proven tools to enhance your team's efficiency.
We will help you build a strong and professional team that meets your company's standards and exceeds customer expectations.
