Client Satisfaction Assessment

A Satisfied Client is the Key to Business Success

Do you know how satisfied your customers are with their interactions with your company? Would they recommend your products or services to their friends and acquaintances? If you haven’t yet measured your clients’ satisfaction levels, now is the ideal time to do so.

Our Client Satisfaction Assessment service is an accessible and effective tool designed to help your company enhance service quality, eliminate shortcomings, and strengthen consumer loyalty.

What Does Zerkalo Analytics Group Offer?

We provide both one-time and ongoing assessments of client satisfaction. Regular surveys help track changes over time, identify successful interaction practices, and address potential issues before they become critical.

Core Research Methods:

  • Exit Polls – surveys conducted directly at the point of sale or service center to capture immediate customer impressions.

  • Telephone Interviews – in-depth, remote analysis of customer opinions.

  • Net Promoter Score (NPS) – evaluation of customer loyalty and their willingness to recommend your company and return for repeat business. This method helps identify the proportion of brand promoters and critics, offering insights into the strength and impact of word-of-mouth marketing on your company’s image.

 

What does the Client Satisfaction Assessment provide?
You will receive the following results:
  • An opportunity to learn what your clients genuinely think about the quality of your service.
  • Identification of reasons for dissatisfaction and prompt actions to resolve them.
  • Analysis of factors that contribute to building a loyal customer base.
  • Development of strategies to increase the number of satisfied clients and enhance their loyalty to your brand.
  • A comprehensive analytical report with a detailed description of customer satisfaction.
  • Practical recommendations for addressing weaknesses and improving interactions.
  • An actionable plan to increase client loyalty and create a positive company image.

Assessing client satisfaction is a step towards your customers that helps enhance service quality, increase trust, and make your business more successful.