Dushanbe, March 14, 2025 — The Hilton Hotel hosted a presentation of the interim results of a study conducted by the consortium of “Crowe-ACG” LLC and “Tahlil va Mashvarat” LLC as part of the “Tax Reform Operation” project. The study is carried out with the support of the International Development Association and the Tax Committee of the Republic of Tajikistan (TC RT) and is aimed at assessing the quality of tax services and monitoring the effectiveness of reforms.
The project is focused on simplifying the tax system, improving service quality, and encouraging voluntary compliance with tax regulations. The study is being conducted in three phases (2023–2025), with 518 respondents participating in the interim phase (October 2023 – October 2024), including entrepreneurs, legal entities, and farming enterprises. Both quantitative (surveys) and qualitative (focus groups) analysis methods were used.
According to the report, 97% of users of the Taxpayer’s Personal Account are satisfied with the service. 96% of respondents noted the convenience of the electronic filing system. 93% of users gave a positive evaluation of the TC RT website. 85% highlighted the quality of service at the Contact Center. The average service efficiency rating is 83%, demonstrating a positive trend.
First Deputy Chairman of the TC RT, Ayubjon Ma’ruf Solehzoda, delivered the opening remarks, emphasizing the importance of digitizing tax services to enhance their accessibility and transparency.
The Director of “Tahlil va Mashvarat,” Abduaziz Kasymov, presented the key findings of the study and recommendations for further improvement of tax administration.
Raul Felix Varela, Senior Specialist at the World Bank, noted significant improvements in the interaction between tax authorities and taxpayers, as well as the importance of further implementing digital technologies. He emphasized the need for training taxpayers and tax officials to enhance digital literacy.
The event participants discussed the presented results, proposed further improvements to the tax system, and expressed interest in enhancing its transparency and efficiency. The recommendations included strengthening information campaigns on digital tax services, organizing training seminars on the use of electronic tax tools, improving the operation of the TC RT Contact Center, and developing mechanisms to incentivize responsible taxpayers.
